Product manager - mobile, web & voice
Team - private telecommunications company
iovox’s mission is to make data from all phone calls useful, valuable, and actionable. As a product manager at iovox, I was the owner of the strategy, product life cycle and health of their apps across iOS, Android and Web. In this role, I was responsible for driving and delivering solutions that enhance the value and utility to our users. To accomplish this, I provided cross-functional leadership and fortify relationships with internal and external stakeholders to make data driven decisions that deliver results and drive growth. I managed a dynamic team across multiple time-zones to deliver these actionable solutions on time using agile methodology, design principals and product frameworks. At iovox, I worked with Elastic Search, MySQL, Natural Language Processing (NLP), Transaction Consumers, Rabbit MQ, Restore Services, Socket.io, PHP, Java and other languages and systems to build and scale these product from concept to launch across multiple platforms in 7 languages.
Mobile Apps: Revamped iovox’s mobile strategy by conceptualizing and launching its inaugural consumer mobile apps on both Android and iOS platforms, seamlessly integrating enterprise-level call tracking analytics for end-users. Spearheaded the implementation of App Store Optimization (ASO) tactics to enhance product visibility and reach. The mobile application tracked and logged calls, provided call recording and transcriptions using NLP. Additionally, I developed an agile QA process to ensure product stability and reliability as we scaled the product for global availability.
Zoho CRM Integration: Spearheaded the launch of iovox's mobile app integration with Zoho CRM, enabling consumers to effortlessly track and log essential business calls made through their personal cell phones in their company's CRM for streamlined data accuracy. Led co-branded marketing efforts with Zoho and attended in-person conferences to increase traction and adoption of the solution. You can view the full press release of this solution here.
New Website & Branding: As the leader of iovox's website and brand redesign project, I drove the creation of an approachable and relatable enterprise tech platform that expanded the company's reach into North America and LATAM. Building on iovox's established success in EMEA, working with companies such as Zoopla, Auto Trader, British Telecom, and Pizza Express, the redesign and launch of iovox's brand positioned the company for even greater success in these new markets.
