PhoneBurner
Sr. Product Manager
Growth · SaaS B2B · Remote · 2019–2023
Led product across PhoneBurner's core dialer platform, voice, NLP-powered call transcription, CRM integrations, and developer API. Owned the roadmap for 4 years during a period of significant growth and platform modernization.
Challenge
Sales dialer software was commoditizing. PhoneBurner needed to differentiate through intelligence, making calls more effective, not just faster. The platform also had a large API ecosystem that needed productization.
Solution
Shipped NLP-powered call transcription and sentiment analysis, enabling managers to coach from conversation data instead of spot-check recordings. Built a developer-first API product with documentation, SDKs, and an integration marketplace. Led the transition from feature releases to a platform model.
Impact
- •Shipped first-in-category NLP call transcription and sentiment analysis, giving managers coaching data without listening to every call
- •Productized the API into a standalone offering with 50+ integrations and its own developer ecosystem
- •Cut customer churn by 18% YoY through retention-focused product strategy, not just feature adds
- •Redesigned the mobile app and drove a 34% lift in daily active usage
Results
- •Platform grew from SMB to mid-market during tenure
- •API product became a top-3 acquisition channel
- •Retained as product lead through two rounds of company restructuring
Design
Integrations
