PhoneBurner
Sr. Product Manager
Growth · SaaS B2B · Remote · 2019–2023
Led product across PhoneBurner's core dialer platform — voice, NLP-powered call transcription, CRM integrations, and developer API. Owned the roadmap for 4 years during a period of significant growth and platform modernization.
Challenge
Sales dialer software was commoditizing. PhoneBurner needed to differentiate through intelligence — making calls more effective, not just faster. The platform also had a large API ecosystem that needed productization.
Solution
Shipped NLP-powered call transcription and sentiment analysis, enabling managers to coach from conversation data instead of spot-check recordings. Built a developer-first API product with documentation, SDKs, and an integration marketplace. Led the transition from feature releases to a platform model.
Impact
- —Shipped call transcription + NLP sentiment analysis — first in category
- —Launched PhoneBurner API as a standalone product with 50+ integrations
- —Reduced customer churn by 18% YoY through retention-focused product initiatives
- —Led mobile app redesign that improved daily active usage by 34%
Results
- —Platform grew from SMB to mid-market during tenure
- —API product became a top-3 acquisition channel
- —Retained as product lead through two rounds of company restructuring
Design
